Since we updated our Dameware Remote Control clients to 8.0, the agents are now being forced to get upgraded when the helpdesk tries to connect to a user's machine. This process can take up to 3 minutes, which is quite inefficient when there is a high volume of calls. So in order to speed this up, I have updated all the login scripts to install the new (version 8) of the Dameware agent.
There is no action required on your part, except to update your remote control client, if you haven't done so already; because, once the new agent is on a machine, v6.8 of the remote control client will no longer be able to connect, nor will it be able to downgrade the agent back.
If you have any questions, please let me know.
There is no action required on your part, except to update your remote control client, if you haven't done so already; because, once the new agent is on a machine, v6.8 of the remote control client will no longer be able to connect, nor will it be able to downgrade the agent back.
If you have any questions, please let me know.
- This change was made on 05/17/2012 at 2:00pm
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